Customer Service | ELM Shoes

Customer Service


We accept Visa, MasterCard, Discover, and American Express. It is our policy to ship orders within one business day. We ship via Priority Mail and UPS ground to the continental United States for $4.00 on orders under $99; We charge $22.00 for 2nd day UPS and $45.00 for overnight UPS. 
*Our free shipping offer is only valid on UPS Ground orders shipped within the continental United States. Get free UPS ground shipping on all orders over $99 - Orders under $99, it's only $4!


All returns and exchanges must be unworn and in original box. Please enclose a copy of your receipt, along with instructions on whether you would like an exchange or refund. Return shipping is the responsibility of the customer.

Return Form (PDF)


New unworn merchandise may be exchanged for a different style or size within 30 days of receipt of merchandise.


New unworn purchases may be returned within 30 days of receipt for a full refund of purchase price less shipping to the credit card used to place the order. New unworn merchandise returned after 30 days will be credited at the current selling price. Shipping Charges are not refundable.

Worn merchandise is not returnable unless it is defective.

Defectives may be may be returned for inspection, please include your name and e-mail address. Shoes that are found defective will be replaced unless a refund is specified. If shoes are not found defective or partial credit is issued you will be emailed a response.

All shoes are guaranteed against defects in workmanship. We do not guarantee wear.

If you have questions please email us at or call us during store hours at (717) 597-9475, or (866) 356-7463. We'll be glad to hear from you.