FAQS | ELM Shoes


Location and Hours

Q.How do I get to your store?

A. Click Here!

Q.What are your store hours?

A. Monday 9-6
Tuesday, Wednesday, Saturday 9-5
Thursday & Friday 9-7
Closed Sunday

Q.Can I return shoes by USPS or UPS mail, or only in-store return?

A. We accept packages through USPS, UPS, and FedEx. A copy of your receipt and return form must be included. The return form can be found on our "Customer Service" page. After we receive the shoes they will be inspected to determine if a credit or refund can be issued.

Payments, Returns & Shipping

Q.What forms of payment do you accept?

A. We accept Visa, Master Card, Discover, American Express, and ELM Shoes Gift Cards.

Q.Can I return shoes that I ordered online to the store?

A. Yes, you can return your online purchase to our store in Greencastle Pennsylvania. (Shoes must be unworn and returned within 30 days)

Q.How much is shipping?

A. Ground shipping via UPS or USPS if free on orders of $99.00 or more. For orders less than $99.00 ground shipping is only $4.00.