Testimonials | ELM Shoes



In 2020, I was blessed to be able to live a lifelong dream of thru hiking the Appalachian Trail. My go-to hiking shoe was the Altra Lone Peak 4. After searching online for the best deal, I was shocked to find them at ELM for the same price as Amazon. Although I had always heard great things about ELM, I had never visited your store. I was honestly blown away with my entire experience. The store was spotless, well stocked, and the young man who waited on me was friendly and actually knew what he was talking about. It may sound funny, however, you rarely find that level of service anymore. Thanks ELM!
- Eric Patterson -
Thank you for your note. It is the first time ever that a Customer Service Representative has taken the time to acknowledge the receipt of returned mdse

- Anonymous -
Your company has handled my order with top-drawer efficiency from the moment I placed the order, to its prompt shipping, and now your prompt attention to the returns.
- Anonymous -
...please believe me when I say I shall certainly be a return customer!

- R. Miller -
This was the first order that I placed through your website. I ordered two pairs of shoes on Monday, Sept. 3 (Labor Day). I was really impressed when I received them on Wednesday. I checked my email on Tuesday and ELM Shoes sent me a message saying that my shoes are on its way. I couldn't believe until I saw the UPS man deliver them on Wednesday. Besides your absolute quick service in delivery, the products were exceptional. The shoes were very comfortable and just what I was looking for. I went shopping for shoes at the mall last week and could not find anything I like. I even tried my local stores, nadda.

I am very satisfied with your service and products. Look for me to shop here again in the future. Thanks Again.
- T. Cabano -
I ordered some shoes from you a few weeks ago, and I'd like to say 'Thank you'....your service for delivery was great...and your selection of Munro shoes is the best I have found yet. Will they ever come out with a WHITE pump??? I'm still waiting for one!!

As Munro expands their selection, I'll definitely buy my shoes from you... especially since I don't have to pay tax!!
- R. Zimmerman -
I have suffered from Rheumatoid Arthritis for 38 years. I see a foot doctor routinely who has sold me Dr. Comfort without fitting me at all. And they are ugly and expensive - and don't fit . I am not a one size fits all person due to my foot issues.

I was so tired of never finding shoes to fit my feet and was in dire need of boots for my job. I decided to stop at ELM Shoes as a last resort.
Kelly was so amazing! And she treated me with such respect and empathy. I hugged her when she carried my purchases (I spent $279) to my car. (Did I mention I use a cane?). My husband wasn't even upset knowing that I finally had shoes I could wear!

I cannot express how that made me feel - I am now a loyal ELM Shoes customer! Kelly's attention after the sale, her thank you card, the invitations from ELM... all go far beyond my expectations.
Your store and your staff are stellar. I appreciate the selection and the personal service. I am 55 and I don't have to wear "old lady" shoes!
Thank you so much!

- Amy T. -